Contact Us
Last Updated: October 15, 2026
Questions about a vase, an order, or a delivery are welcome. Contact arvenzru through the details below so we can review your request and explain the next steps.
Email Customer Care
service@arvenzru.com
Email is the best way to send order details, product questions, delivery inquiries, cancellation requests, or return requests. We aim to respond within 1–2 business days. Holidays and unusually high inquiry volumes may affect response times; they do not extend your legal rights or erase a request submitted on time.
For an existing purchase, include the order number, the name or email address used at checkout, and a short explanation. Please do not send full payment card numbers, security codes, or account passwords.
Call Us
+86 571 6373 2751
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China.
If you cannot reach us by phone, email your request so there is a written record. International calling charges may apply through your telephone provider.
Help with Damage or an Incorrect Item
If a vase arrives cracked, broken, defective, or different from what you ordered, stop using it and contact us. If safe, photographs of the item, shipping label, and packaging can help us assess what happened. We do not require you to handle sharp fragments or recreate an unboxing video to receive assistance.
Returns and Business Correspondence
Our registered office address appears below. It is not a walk-in shop or an automatically authorized return destination. Contact us before sending a return; we will provide the appropriate facility address and packaging instructions. See Return Policy for the return window, shipping responsibilities, and refund timing.
For business inquiries, describe your proposal in an email. Sending an inquiry does not create a partnership or authorize use of our brand.
Store Operator and Contact Information
arvenzru is operated by Hangzhou Qingmu Jiyuan Network Technology Co., Ltd.
Registered Address: Room 2963, 2nd Floor, 40 Wenzhou Road, Gongshu District, Hangzhou, Zhejiang Province, China
Email: service@arvenzru.com
Telephone: +86 571 6373 2751
Website: https://arvenzru.com/
The registered address identifies our business. Please contact us for return instructions before mailing any merchandise.