Privacy Policy
Last Updated: October 15, 2026
This Privacy Policy explains how personal information is handled when you browse arvenzru.com, purchase a product, contact customer care, or subscribe to store communications. Hangzhou Qingmu Jiyuan Network Technology Co., Ltd. operates arvenzru and is responsible for the store's processing described here, including acting as data controller where that term applies.
Information Connected with Your Visit or Purchase
Depending on your interaction with us, information may include:
Contact and delivery details, such as your name, email address, telephone number, billing address, and shipping address.
Transaction records, such as the products and variants ordered, amounts paid, payment status, delivery records, and return or refund history.
Payment-related information processed through checkout, including transaction references and details supplied by payment providers. Never send card numbers or security codes through customer service email.
Account information, if you create an account, and the preferences associated with it.
Support communications, including your messages and any photographs you choose to submit about a delivery or damaged item.
Device and activity information, such as IP address, browser type, device identifiers, approximate location derived from IP address, search terms, pages viewed, and interactions with the store.
Marketing and privacy preferences, such as subscription choices, consent records, and opt-out requests.
We obtain information directly from you, automatically through store technologies, and from providers involved in payments, delivery, fraud prevention, or other services you use. Please share only information needed for the request. Do not submit unrelated sensitive information about yourself or others.
Why We Process Information
We use relevant information to process orders and payments, arrange delivery, provide tracking, answer questions, manage returns, and maintain transaction records. We also use information to secure the store, investigate suspected fraud, diagnose technical issues, and understand how the site is used.
Where permitted and subject to required choices, we may use contact details and browsing activity for store communications, campaign measurement, and relevant advertising. Buying a vase does not remove your ability to decline marketing. You can unsubscribe from promotional emails using the link in the message; necessary order and service messages may continue.
Where data protection law requires a legal basis, we rely on performance of a contract for purchase and delivery, legal obligations for required records and disclosures, consent where required for marketing or optional tracking, and legitimate interests for proportionate security, service improvement, and customer support where those interests do not override your rights. Withdrawing consent does not affect processing that was lawful before withdrawal.
Shopify and Other Recipients
Our store uses Shopify to host and provide commerce functions. Information submitted through the store is processed by Shopify and relevant service providers. Depending on the service and settings involved, Shopify may process information on our behalf or for its own purposes, including certain enhanced commerce features involving interactions across merchants. Shopify's Consumer Privacy Policy explains its separate practices and controls: https://www.shopify.com/legal/privacy/consumers. Shopify's privacy portal is https://privacy.shopify.com/en.
We disclose information as needed to payment providers, fulfillment providers, carriers, customer service and technology providers, security services, and analytics or advertising partners when those functions are used and the disclosure is permitted. Advertising-related disclosures may include device identifiers and browsing or purchase events. We do not treat a vendor's receipt of data as permission for unrestricted use.
We may also disclose information when you direct us to do so, to meet a valid legal requirement, to protect legal rights, or in connection with a business transfer subject to applicable protections. Public reviews or other content you choose to publish may be visible to others.
Cookies and Similar Technologies
Essential technologies support functions such as cart operation, checkout, account access, security, and recording privacy choices. Optional technologies may support analytics, personalization, advertising, and measurement.
Where prior consent is legally required, optional technologies must not be activated until the required consent has been given. Rejecting optional cookies must not prevent ordinary browsing or purchasing. Use the store's cookie preference controls when presented, or contact service@arvenzru.com for assistance with privacy choices. Browser settings can also restrict cookies, although blocking essential technologies may affect cart or checkout functions. Deleting cookies can remove saved choices.
Advertising Choices and US Privacy Rights
Some disclosures of identifiers and browsing activity to advertising partners may qualify as a “sale,” “sharing,” or targeted advertising under applicable privacy law, even when no money changes hands. You may request an opt-out by emailing service@arvenzru.com with the subject “Privacy Opt-Out.” We honor legally applicable opt-out preference signals, including Global Privacy Control, for the browser or device that sends them, and extend them to an identifiable account where required.
Depending on your residence and the laws applicable to our business, you may have rights to know or access information, obtain a portable copy, correct inaccurate information, request deletion, opt out of sale, sharing, or targeted advertising, and limit certain sensitive-information uses if relevant. We do not require unrelated sensitive information to buy our products. We will not unlawfully discriminate against you for exercising privacy rights.
Other Regional Rights and Requests
Where applicable, rights may also include restricting or objecting to processing, withdrawing consent, and complaining to a competent data protection authority. Contact service@arvenzru.com to exercise rights or raise a concern. Explain your request and use the email associated with your purchase when possible.
We may ask for information reasonably needed to verify identity and protect someone else's data. An authorized agent may submit a request with evidence of authority; direct verification may also be needed where permitted. We respond within applicable legal time limits and explain any permitted extension or refusal. If a right of appeal applies, reply with “Privacy Appeal” so we can review the decision.
Retention and Security
We keep order, tax, accounting, and dispute records for periods required by applicable law. Support records are kept as needed to resolve the matter and manage related claims; marketing records remain subject to your choices and necessary suppression records. Device and analytics information is kept only as needed for its purpose and applicable provider settings. When information is no longer required, we delete, anonymize, or otherwise handle it as required by law.
We use reasonable organizational and technical measures appropriate to the information and risks. No online service can guarantee absolute security. If you believe an account or communication has been compromised, contact us promptly and avoid sending sensitive details through ordinary email.
International Processing
Our operator is in China, and Shopify and other providers may process information in additional countries. These locations may have different privacy laws from your country. Where legally required, transfers must be supported by an appropriate safeguard, such as approved contractual clauses or an applicable adequacy decision. Contact us for information about safeguards relevant to your data.
Children and Third Party Sites
The store is intended for adult shoppers and is not directed to children. We do not knowingly collect children's information in violation of applicable law. A parent or guardian who believes a child has submitted information may contact us to request review and deletion where appropriate.
Links to outside services lead to their own privacy practices. This policy covers our store's processing and does not replace the notices of independent payment, account, or other services.
Policy Updates
We will revise the date above when this policy changes and provide additional notice or obtain new consent when legally required. Continuing to browse does not itself constitute consent to optional tracking or a waiver of privacy rights.
Store Operator and Contact Information
arvenzru is operated by Hangzhou Qingmu Jiyuan Network Technology Co., Ltd.
Registered Address: Room 2963, 2nd Floor, 40 Wenzhou Road, Gongshu District, Hangzhou, Zhejiang Province, China
Email: service@arvenzru.com
Telephone: +86 571 6373 2751
Website: https://arvenzru.com/
The registered address identifies our business. Please contact us for return instructions before mailing any merchandise.