FAQ
Last Updated: October 15, 2026
What Does arvenzru Sell
We offer decorative vases and home accents. Each product page describes the particular item, including its selected option, dimensions, materials where stated, and intended use. Props in photographs are not included unless expressly listed.
Can Every Vase Hold Water
No. Use a vase for fresh flowers and water only when the listing specifically identifies it as suitable for that use. Otherwise, treat it as a decorative vessel for dry arrangements or display. If the description is unclear, contact us before ordering or filling it.
How Do I Choose the Right Size
Measure the intended surface and compare it with the listing's dimensions, including height, width, and opening size where available. Styled photographs do not provide a reliable size reference. Ask us to clarify a missing measurement before purchasing.
How Should I Care for My Vase
Follow the individual product's care instructions. As a general precaution, place decorative pieces on stable surfaces, protect delicate furniture, and keep fragile items away from edges, children, and pets. Avoid abrasive cleaners and sudden temperature changes. Do not assume an item is dishwasher-safe, food-safe, outdoor-rated, or suitable for hot liquids unless the listing expressly confirms it.
Why Might a Color Look Different on My Screen
Lighting and display settings can influence color appearance. Small differences do not remove your right to return an eligible item, and a material mismatch or wrong variant will be handled as a product issue under Return Policy.
Where Can You Deliver
We accept orders only for destinations where checkout offers a supported shipping method. If no method is available, contact us before ordering. We do not promise worldwide delivery or delivery to every address within a country. Shipping Policy explains destination restrictions and delivery estimates.
How Long Does an Order Take
Standard in-stock orders are normally processed within 1–3 business days. Standard transit is estimated at 7–15 business days after dispatch, giving an estimated 8–18 business days in total. A different product or destination-specific estimate must be disclosed before payment. Business days exclude weekends and relevant public holidays.
How Much Is Shipping
The shipping charge is calculated and displayed at checkout before payment. We do not apply a standing free-shipping threshold under these policies. Any genuine promotion will state its conditions before purchase. Confirm the order currency, shipping charge, and total before paying.
How Can I Track My Order
Once your order is dispatched, we send a shipping confirmation with tracking information to the email address used at checkout. Carrier scans can take 1–3 business days to appear. If tracking does not begin updating or your order is late, contact service@arvenzru.com with your order number.
Can I Change or Cancel an Order
Contact us as soon as possible. We accept cancellation of standard orders before dispatch without a cancellation fee. Address and item changes depend on whether fulfillment can still be updated; we will confirm what is possible. Once dispatched, the return process applies. Statutory cancellation rights remain available where applicable.
What If My Vase Arrives Broken
Avoid handling sharp pieces. Contact us with your order number and available photographs if safe. We will assess the issue and arrange an appropriate replacement, refund, or return at no additional cost for a damaged, defective, incorrect, or materially misdescribed item. Prompt reporting helps, but a short reporting deadline does not override statutory rights.
Can I Return a Vase If I Change My Mind
For a preference-based return, contact us within 30 calendar days after delivery. The item should be unused and in its original condition, with included parts and protective packaging. Careful unpacking for inspection is allowed. Customers pay preference-based return shipping. Returns are directed to a facility in China; obtain the exact address and an estimate of international postage before deciding. Send an approved return within 14 calendar days after receiving instructions, unless a longer legal period applies.
When Will My Refund Be Issued
For an approved ordinary return, we issue the refund to the original payment method within 5–10 business days after receiving the return, including inspection. Your payment provider may need additional time to post it. Refunds for unshipped cancellations are initiated within 2 business days. Shorter mandatory legal deadlines take priority.
Which Payment Methods Can I Use
Use the methods actually shown at checkout for your destination and order currency. We do not request payment by email. Do not email card details to customer care.
Who Operates the Store and How Do I Get Help
arvenzru is operated by Hangzhou Qingmu Jiyuan Network Technology Co., Ltd. Email service@arvenzru.com or call +86 571 6373 2751. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays in China. We aim to reply within 1–2 business days.
Where Can I Read the Full Rules
Read Shipping Policy for fulfillment and delivery, Return Policy for returns and refunds, Terms of Purchase for transactions, Terms of Use for website conduct, and Privacy Policy for personal information. These summaries do not reduce the rights described in those pages or rights provided by applicable law.
Store Operator and Contact Information
arvenzru is operated by Hangzhou Qingmu Jiyuan Network Technology Co., Ltd.
Registered Address: Room 2963, 2nd Floor, 40 Wenzhou Road, Gongshu District, Hangzhou, Zhejiang Province, China
Email: service@arvenzru.com
Telephone: +86 571 6373 2751
Website: https://arvenzru.com/
The registered address identifies our business. Please contact us for return instructions before mailing any merchandise.