Shipping Policy

Last Updated: October 15, 2026

Delivery has two stages: preparing your order and transporting the parcel after dispatch. The estimates below distinguish those stages so you can plan a purchase without assuming that a transit estimate begins on the payment date.

Destinations and Available Services

We accept orders only for destinations where checkout offers a supported shipping method. Enter the full delivery address to review available service, cost, and any destination-specific estimate before paying. If no method is offered, we cannot currently accept delivery to that address through checkout; contact us for clarification rather than selecting a different country.

Coverage can vary by postal code. PO boxes, military addresses, remote locations, or territories are supported only when the displayed method accepts them. We do not claim worldwide or universal domestic coverage.

Preparation and Estimated Transit

For standard in-stock products:

Order processing: normally 1–3 business days after payment and the information needed to fulfill the order are received.

Standard transit: estimated at 7–15 business days after dispatch.

Estimated total: 8–18 business days, combining processing and standard transit.

Business days exclude weekends and relevant public holidays at the fulfillment location and destination. Orders placed outside business hours enter processing on the next business day. The processing calendar follows China Standard Time (UTC+8).

A product or destination requiring a different schedule must show that information before payment. We do not silently add a production period after an order is placed. Delivery estimates are estimates rather than guaranteed arrival dates, but they do not remove our responsibility to address a delay or comply with shipment promises.

Fulfillment Location

Orders may be dispatched from our own or partner facilities, including facilities in China, depending on the item and stock location. A delivery to your country is not necessarily a domestic shipment. If shipping origin is important to your decision, contact us before ordering for information about the specific item. We do not represent the registered office as a local warehouse.

Shipping Charges and Currency

Shipping charges are calculated and shown at checkout before payment. The charge can depend on destination, order contents, and the selected service. No standing free-shipping threshold is promised by this policy. A temporary free-shipping offer applies only where its conditions are disclosed before you place the order.

Review the currency code and full total at checkout. A currency conversion or foreign transaction fee charged by your own bank is separate from a charge collected by us.

Taxes and Import Charges

Taxes collected by the store are shown at checkout. For cross-border deliveries, any arrangement under which import duties or carrier clearance charges are payable by the recipient must be disclosed before payment. Contact us before ordering if their treatment is unclear; we will not describe an order as duty-paid unless that arrangement applies. Any later change to the agreed charges requires your agreement or an appropriate cancellation and refund solution.

Tracking and Multiple Parcels

We send a dispatch email with tracking details to the address used at checkout. The first carrier event can take 1–3 business days to appear; creating a label alone is not confirmation that the carrier has received the parcel.

If items travel separately, we provide available tracking for each shipment. We do not add a shipping charge after purchase simply because we divide an order into parcels.

Address Changes and Delivery Attempts

Check the recipient name, street address, postal code, and contact details before payment. Contact us immediately if a correction is needed. Changes are possible only while the order can still be updated; we confirm the result rather than guaranteeing a change after dispatch.

If an address error or missed collection causes a parcel to be returned, we will explain the facts and available redelivery or refund options. Any reasonable additional charge must be disclosed and agreed; a failed attempt does not automatically forfeit the entire purchase price.

Delays and Missing Parcels

Contact service@arvenzru.com if tracking has not started updating after 3 business days from dispatch, the delivery estimate has passed, or a parcel appears missing. Include your order number and tracking details. We will investigate with the fulfillment provider or carrier and explain the proposed resolution.

A carrier scan marked “Delivered” is evidence to review, not an automatic reason to reject a non-delivery report. We may ask you to check safe locations and household receipt while we investigate. If delivery cannot be established or a parcel is confirmed lost, we arrange an appropriate replacement or refund consistent with your rights. You are not required to resolve our carrier claim yourself.

If we cannot dispatch within the promised processing period, we notify you with a revised estimate and offer cancellation of the unshipped item with a full refund, including associated shipping charges where applicable. Where consent is required to delay shipment, we obtain it; if the required consent is not obtained, we cancel and refund rather than hold the order indefinitely. Refunds are initiated promptly, normally within 2 business days of cancellation, subject to any shorter legal deadline.

Fragile Deliveries and Returns

If a parcel arrives damaged, avoid sharp fragments and contact us. Photographs can help when safe; an unboxing video is not required. Return Policy explains remedies and return costs. Do not send a return to the dispatch address or our registered office without the correct instructions.

Store Operator and Contact Information

arvenzru is operated by Hangzhou Qingmu Jiyuan Network Technology Co., Ltd.

Registered Address: Room 2963, 2nd Floor, 40 Wenzhou Road, Gongshu District, Hangzhou, Zhejiang Province, China

Email: service@arvenzru.com

Telephone: +86 571 6373 2751

Website: https://arvenzru.com/

The registered address identifies our business. Please contact us for return instructions before mailing any merchandise.